Privacy Policy

Welcome to the Dabai24.com (also referred to here as "Dabai24.com" or "Website" or "We" or ‘’site’’ or ‘’Dabai24’’).

We value those who choose us. Hence, we assure confidentiality and security towards every personal information we collect. Dabai24 strictly stick to the requirements of the data protection law established in Nepal. Here, you will get the information on how we collect your information, use them, and (under certain circumstances) disclose them. You will as well get the information about the steps Dabai24 takes to safeguard the security of your information.

Whenever you access this website or submit any information or purchase products and use the services offered, you agree to be bound by these terms of the Privacy Policy. Please, go through these terms under this privacy policy before you start using the services.


1. Information collection and use

Whenever you seek to place an order for a product or service with us, we may collect different information about you. We collect process and store that information for order handling

and for possibly arising future claims. Your personally identifiable information will not be collected automatically. However, your personal and demographic information – including your name, gender, age, address, phone number, email address and your medical prescription(s) shall be provided by you while you register as a new customer or log in as an existing user or use various services at Dabai24. 

You will remain anonymous unless you visit the site by logging in with your username and password. However, we may automatically receive technical information about your computer/device, including IP address, computer operating system, time-zone, browser type, and browser plug-in details during your visit to the site, as required by the communication protocol settings on the Internet. We will only store/use your information to accomplish a relevant purpose for which information was collected or if required by the law.

Your actual order details may be stored with us but cannot be retrieved directly by us for security reasons. However, you may access this information by logging in to your account on the Site. Here you can view the details of your orders such as; details of order that have been completed, those which are open and orders which are shortly to be dispatched. Also, you can administer your address details, bank details ( for refund purposes) and any newsletter to which you may have subscribed. You undertake the responsibility to treat the personal access data confidentially and not make it available to unauthorized third parties. We will not be liable for the misuse of passwords unless this misuse is our fault.


We will collect and retain your personally identifiable information only for the fulfillment of our services to you. The information submitted by you or collected by us will only be used for the purposes mentioned below: 

Order handling, 

For verification and authorization to prevent fraud,

Update you of any changes made,

Improving the website’s functionality and your experience with us.


2. Information Sharing

We do not make any illegal use of information you share with us. Neither do we sell, rent or exchange your personal information. However, there may be certain conditions under which your information may be shared. Your details may be shared with other companies in our group, our agents, and subcontractors to help us. For example, we may share your data with third parties to help us deliver products to you, collect payments from you, analyze data and provide us with marketing or customer service assistance.

We have partnered with trusted online payment service providers to perform payment processing and authorization services (for net banking or credit/debit card validation). While you use services at Dabai24, you agree to share your information with these payment service partners. Your personally identifiable information may be accessed (whenever required) by certain employees at Dabai24 who are supposed to carry out your requested activity. All of these employees are, however, bound to strict confidentiality obligations. For fraud protection and credit risk reduction, your information may be shared with third parties. Under certain circumstances, if we sell our business or part of it or buy other businesses or assets, we may have to share a database containing your personal information.

Other than the conditions mentioned in this Privacy Policy, we shall NOT share your data to third parties without obtaining your prior accord, unless, we are required to do so by the law. The Site may contain advertisements of third parties and links to other sites or frames of other sites. Please be aware of the fact that we are not responsible for the privacy practices or content of those third parties or sites, nor any third party we share your data with, as per our Privacy Policy.


3. Cookies

Cookies are tiny text files that help to identify your computer to our server as a unique user. It is stored on your web browser while you are browsing. It can be used to recognize your Internet Protocol address. Cookies do not collect any of your sensitive information. We do not use cookies to obtain any other information about you. We only use cookies for the convenience of your use of the Site (for example to remember items added to your cart), to analyze data about our web page traffic. This helps us know about your preferences and customize our website according to your interests. You will have an option to accept or decline cookies. It is just that when you decline cookies, you may be unable to use our website to its fullest capability.


4. Security

We ensure accountability towards the security of all your information we have with us. We have adopted appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect those details on a secure server. We use firewalls on our servers. Our security procedures indicate that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and your computer.


5. Confidentiality of your reports and prescription

We respect the sensitive nature of your health information. Hence, we understand and maintain the confidentiality of all the prescriptions or reports or any other health information and treat them as our protected information.


6. Changes in privacy policy

We hold the right to revise and update this privacy policy periodically as required. We, therefore, request you to review the privacy policy from time to time to stay updated and ensure that you agree to any changes made.


7. Your rights

If you are concerned about your data, you have the right to request access to the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data, without having to pay any charges. You also have the right to ask us to stop using your data for direct marketing purposes.


Note: If you have any confusion regarding any points in the privacy policy, reach us, through our contact us section. We will respond to your queries as soon as possible.


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