Terms and Conditions

Terms and Conditions

Welcome to the Dabai24 (also referred here as “we", "us", "Dabai24"," the website " or “The Company”). We, as an online marketplace provide various health products and services.


You are subjected to agree upon all the terms and conditions mentioned herein with the access, visit or use of any of the services or information of the website along with its related sub-domains, sites, mobile app, and services. So, before you use the website/App, please read these Terms carefully as you agree to be bound by them. Please, do not register with or continue the use of this app/ website if any Terms mentioned here are not acceptable to you. 




You must be 18 years of age or older to use the website/app since the usage of the website/app is restricted to the 'majority' age group under the laws of the respective jurisdictions. This is done since the user is supposed to fully understand and agree to and be abiding by the terms under this agreement. The website/app can be seen and is accessible to the minors(less than 18 years of age) who possess legal parental guidance. 




We will try our best to ensure the continuous and uninterrupted availability of the website. However, occasionally due to repair and maintenance or server or other technical issues or the introduction of new services and facilities or for any other reasons beyond our control, your access to the website may be suspended temporarily. We shall try and resolve such issues as soon as possible.




You will be required to register as a user by creating an account at Dabai24.co to have access to the services available on the website/App (such as; ordering Products and Services or posting ratings/reviews or selling your products). Certain information, including your name, gender, email address, an account password, mobile phone number, and billing/shipping address, etc shall be provided by you. This information will be used to provide you with your requested service and will be protected as under our privacy policy.


You will be liable for every activity associated with your Dabai24 Account. You agree to be responsible for maintaining the confidentiality of your account details i.e. user identification, password, and related private information. You shall be responsible to ensure that your account and its related details are secure at all times. Dabai24.co will not be liable for any loss or damage that may result because of your failure in preventing the misuse of your account. If in any way, you believe that your password is being used or likely to be used in an unauthorized manner then, inform us immediately. You agree to be fully liable for the accuracy and truthfulness of the information you provide. You, yourself shall be responsible for keeping your email address and relevant information up-to-date. If any kind of unauthorized activity is predicted or any kind of inaccuracy and incompleteness in information provided is suspected then, the company holds the right to suspend or terminate your account at Dabai24.


Go through our privacy policy section to know about the privacy policy Dabai24 takes in the use, transfer, and sharing of information you provide to Dabai24. All your data will be treated as private information under the Privacy Policy and applicable laws and regulations. If you object to any of the policies under the Privacy Policy of Dabai24, you are under no obligation to continue the use of the website/app.


All your private data and transactions are securely stored and encrypted in bits level to maintain a higher level of security.





We will put up our efforts in providing you the products and services at the best affordable price possible. We will try and make sure that the prices mentioned and the availability of the products on the website are accurate and up to date. However, sometimes, there may arise certain typographical errors. We hold the right to cancel the sale, and correct any inaccuracies related to pricing and product, even after you have submitted your order. We hold the right to change or update any other information at any time without prior notice. 

You are not supposed to pay any extra charges in the event of downloading/using this website/app. However, you need to follow the payment procedures applicable to the purchase of any products or use of any services available on the website. Whenever you use any payment options made available through the website/app i.e. Credit/Debit Card or Net Banking or Cash on Delivery we will not bear any loss/damage that may arise due to; unauthorized transaction(S)/payment issues arising from transaction(s), Exceeding the preset limit mutually agreed between you and ‘Bank(s)’, or Decline of transaction for any other reason(s). 


We process Credit/Debit Card and Net Banking Payments through our online payment service partners. All payments made against the services/products on the Website/App by you shall be in Nepali Rupees or an equivalent of Nepali currency. The product prices include all the applicable taxes. 


Delivery time for the products may vary based on the location or the type and availability of the product. However, we will try delivering you the products within 24 hours of order confirmation. Effective working hours for delivery extends from 8 a.m to 8 p.m. Delivery charges vary with product/service type and location.




Every kind of contact information you provide to us will be used by us to communicate with you to fulfill your orders. This means you agree to receive any communications from us via email, telephone, SMS, chat, auto-dialed and/or pre-recorded messages or calls, at any time In case, you wish to stop the contact with us, you may send us a mail at contact@Dabai24.co. Sharing of all your information will be governed by our privacy policy.




The information on the Website/app cannot be treated as a substitute for professional medical advice or treatment of any specific medical conditions. It is important that you do not take any medical decisions, based on the information available here and always seek advice from a qualified healthcare professional regarding your medical condition.




As a user, to the website you are under obligations not to copy, duplicate or reuse any of the content, information or software of the website without our permission as these are the website’s private property. We may also have some third party links, their content and their product details, offers, etc. We also provide a link to other websites and our payment service partners. You need to know that we are not liable for any such contents or links or whatsoever. We are not responsible for the proper functioning of such linked parties or any loses that may occur through the use of their services/links. Third-party itself shall be a responsible body in such cases.


Please ensure that the information you provide shall not harm any proprietary or any other rights of any parties directly/indirectly involved/partnered with us.  


We hold the right to remove any irresponsible/inappropriate content uploaded by you. You shall be solely responsible for such acts. By any means, you shall not involve in or upload any of such content that violates the law or shows disrespect to any party directly or indirectly involved with us.


You are further supposed to maintain and respect the legal rights of everyone you connect through the website. No actions that violate the prevailing rules and regulations of Nepal shall be tolerated. Any kind of unlawful activities, harassment, threatening, disrespecting or any other kind of illegal and unauthorized activities shall not be tolerated. As a user, you are supposed to follow all the codes of conduct related to any product/service without violating any of them. 

Uploading corrupted files or files having viruses or any other similar kinds of software will be considered illegal, and you may be subjected to punishment as under prevailing laws. The use of any other software that traces information on the website related to user accounts, passwords, and network-connected or resources/property of the website will be considered unlawful.


You hereby understand that at any time we hold the right to disclose any of your personal information as required by the law, or by valid request from authorized personnel/government or by any rules and regulations. These may include disclosure of information to court, investigation, etc.





Cancellation of any product or service order is applicable only at the time of order confirmation. Once you get a call for order conformation and agree to confirm your order, cancellation will not be applicable. 



We ensure our best that the products you order and the products you get delivered has every specifications matched. However, if some errors occur, you can request for return within a week of delivery and no later than that.  



We work our best to satisfy you with our products; however, sometimes some faults may occur, the refund is applicable in such cases. Some of those cases are listed below:

• In case if the product has some defect or damage.

• In case if the product is beyond its expiry date.

• In case if the product gets damaged during/in the process of delivery.


To request for refund/return, reach us through our ‘Contact Us’ section using any medium convenient. Do not forget to mention a valid reason to do so. 


Note: Return/Refund are not applicable for the following product categories: Injections, Health Monitor & Equipment and Ortho Support and for the products marked with "Note: This item cannot be returned for a refund or exchange."





Pharmaceutical Products 


Dabai24 facilitates the purchase of drugs and other pharmaceutical products and services (which shall also include OTC and wellness products). Products offered may be, Dabai24' products or products from third-party (suppliers/manufacturers). The company shall not take any liability towards third party products/ their offers/ any content from third parties and possible claims/loss/damage that may occur due to these. Further, the company is not responsible, if any of the third-party content is misleading/inappropriate. The company shall not bear any responsibility for the breach of contract entered between you and the third party for the purchase/sale of goods and services. The company holds the right to cancel the order of any product which are out of stock/unavailable but was shown available at the time of order placement. You agree and understand that every content regarding drug description, audio, video or graphics has only been used for advertisements/promotion of any drug under offer by the third party and shall not be used for any professional medical advice, diagnosis, treatment or recommendation of any kind. 


Prescription Drugs 

To purchase drugs and pharmaceutical products that need a prescription, you are required to upload a scanned copy of the valid prescription. We will verify the prescription forwarded by you and in case of any disparity observed we may cancel the order immediately. You shall also allow the delivery agent to stamp the original prescription at the time of medicine delivery.


Substitution of Prescribed Drugs

You acknowledge and accept that the order for a substitute of a Prescription Drug would only be processed if the medical expert/ doctor has himself/ herself permitted for any other equivalent generic drug to be dispensed in place of the Prescription Drug in the prescription or if the prescription solely lists the salt names instead of a specific brand name.

 Completion of sale for bulk purchasers/retailers

Upon confirmation of the order by Dabai24, the Pharmaceutical Drugs and Services will be dispensed at the pharmacy, under the terms of the order placed by you. Such dispensation shall also take place under the direct/ personal supervision of the manufacturers/suppliers, wherever required under the applicable law(s).


Drugs Delivery

You accept and acknowledges that the courier/ delivery personnel, engaged by the Company/partner to company, shall be User Agent of the delivery of the Pharmaceutical Drugs and Services from the concerned Retail Pharmacies to the address notified by You, with no control over the Pharmaceutical Drugs and Services and no additional obligation apart from standard delivery obligations and duty of care.

Laboratory Services 

With the use of Laboratory services provided through the Website you are supposed to accept the following Terms for use and follow the guidelines provided:

The website as an online marketplace facilitates the Users to Laboratory test/ Health check-up packages offered by Third Party Labs/partner labs through the Website. Dabai24 do not hold any liability for the test conducted or report generated as it only acts as a mediator for the facilitation of the service. The User and the Third Party Labs are supposed to agree to use the Website and the materials only for purposes that are permitted by these terms of use or as required by law.

Basic support for the Services at no additional charge shall be provided by Dabai24 and will make efforts in making the Services available 24 (twenty-four) hours a day except in case of any limitations or occurrence of situations not under our control. Third-Party Labs are not supposed to access the Services for purposes of monitoring their availability, performance or functionality, or for any other bench-marking or competitive purposes. The services here shall not be used for emergency purposes and the labs shall be solely responsible for accurateness, correctness or truthfulness of the tests it undertakes or reports it generates. Dabai24 holds the right to suspend/discontinue to take services from any labs if there are user complaints/user finds any wrong information in the reports generated.

Online Doctor Consultation

Dabai24 provides a variety of online and online-linked health products and services to Users. The words "Your physician" or "Your doctor" or "healthcare provider" or similar words here means your doctor. 


You acknowledge that Dabai24 is not liable for any advice or medical consultancy or any loss that may arise. Doctors alone shall be liable for dealings and interactions with patients. Neither does Dabai24 hold any responsibility/ gives any opinion to doctors regarding any tests/ use of any products. The medical experts themselves hold the liability for this. You hereby understand that certain information provided at the website regarding drug/ disease shall not be considered as a doctor’s advice and you can not rely on that information. You hereby understand that the e-prescription doctor generates here, may not be valid in certain cases under Nepali law. The Services here are not for use in case of medical emergencies or critical health situations requiring prompt medical attention. The Services are not intended to be real-time, and may not be the best solution when a face-to-face consultation is required. You are responsible for ensuring that the information submitted is accurate, true and correct we may ask you to add some additional information if required. Some data including e-prescription may be accessed by Dabai24 for quality monitoring purposes. Dabai24 holds the right to suspend medical expert’s/ user’s account in case of any unauthorized/illegal actions suspected or in case of any complaints.

Dabai24 takes no warranty that the Services will meet all your requirements. Uninterrupted, timely and error-free service will be intended to provide but cannot be taken warranty of. Dabai24 shall not be responsible for any transmission errors or corruption of data.

Risks involved with the use of services:

By using the Services, you agree to abide by these Terms of Use, Privacy Policy, and risks described below. 

While Dabai24 takes all the possible efforts to make the medical services effective, it should also be noted that these services may not be as effective as diagnostic services. Therefore, we suggest you to be in touch with an on-ground physician and share the Dabai24 opinion with him/her. You understand that medical services here opinion is not intended to replace a face-to-face visit with a physician. In case of a second opinion, if you find a difference of opinion among Our Medical Experts and Your physician, you would bear the responsibility to decide which one to follow. The Medical Experts may sometimes feel that the patient may not be diagnosed without physically examining them, the Consultation may be refused in such conditions. In very rare instances, security may fail due to technical issues, we hold no liabilities in such cases.

Advertising Guidelines:

We facilitate and allow Third-Party Advertisers to place advertisements on the Website. Accordingly, there are guidelines (listed below ) which the Advertisers have to follow for placing such advertisements (the “Advertising Policy”).

The Third-Party Advertisers must be honest about the advertisements on their products or services. The advertisement shall not create an unrealistic expectation. Advertisements must not be misleading or offending. Every advertisement you place must be responsible and of the highest standards, and should not compromise consumer protection. The Advertising Policy applies to all the advertisements, on the Website/app.

The advertisements must not harm any kind of intellectual property rights or any other rights relating to privacy, publicity, copyright of any person or entity. The advertisements must not be false, misleading, fraudulent, defamatory, or deceptive. Following advertisement content is prohibited:

• Content portraying any kind of violence.

• Content portraying nudity, sexual behavior, or pornographic gestures;

• Content that seems to promote drug addiction/illegal drug use. 

• Shocking, sensational, or disrespectful content;

• Misleading or false content, including deceptive claims, offers, or business practices;

• Content that shows disrespect/hate towards a particular race, gender, culture, country, belief, or toward any member of a protected class.

• Content that directs malware, spoofing links or harmful codes or sites.

Prohibited Advertisements: 

• Any illegal conduct, product, or enterprise.

• Products that have been considered illegal for sale by Law.

• Adult products and services (other than contraceptives).

• Cigarettes and all other tobacco products.

• Advertisement with deceptive or fraudulent offers.

• Illegal or recreational drugs or drug paraphernalia.

• Fake products.

• Firearms, weapons or other illegal products.

• Unapproved pharmaceuticals and supplements.

• Prescription drugs.

• Products intended to attract children under the age of 13.

Restricted Advertisements: 

  • Advertisements that promote or reference alcohol.
  • Advertisements promoting online pharmacies or pharmaceuticals.
  • Political advertisements.
  • Online dating service advertisements.
  • Advertisements regarding lotteries.
  • Advertisements for gambling and games of skill.
  • Advertisements for financial services.


You agree that The Company may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if you are found violating any Terms herein or any other additional terms. You also agree to be compensating the company for any losses that the company may have to bear because of the illegal/unauthorized practices carried out by you.

You agree that Company may, in its sole discretion, and without prior notice, terminate Your access to the Website, for reasons which include (and not limited to): as required by law or government bodies, in your request and unexpected technical issues.


The Terms will continue to apply until it is terminated either by You or The Company as set forth below.

 If you want to terminate Your agreement, you may do so by discontinuing the use of the Website/your account at Dabai24.

Company may, at any time, with or without notice, terminate the Terms (or certain portion of it) if you are not found working according to the terms, privacy policy or any other terms applicable or required to do so by law. Termination of Your Account may include removal of access to website’s offers/services, removal of all your information including personal information, all data, and files. You agree that all terminations shall be made in Company's sole discretion and that Company shall not be liable to you or any third party for any termination. 


These Terms and all transactions entered into, on or through the Website and the relationship between You and Company shall be governed under the applicable Laws of Nepal. You agree that all claims, differences, and disputes arising under the relationship between You and The Company shall be subject to the exclusive jurisdiction of the courts of Nepal. You hereby agree to and accept the jurisdiction of such courts.


If you come across some violation of terms or some illegal/unauthorized content and/or links or if you feel something wrong let us know via. our ‘Contact Us’ section.

Online Pharmacy

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Online Doctor Consultation

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Online Laboratory

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